How much of your time is lost because of the impact of poor communication?  It might be upset customers, confused team members, ineffective change management or the inability to say “no” when your desk is already piled high – effective communication is at the heart of running a successful business.  This one-day course will provide you with tools and techniques to communicate more effectively and confidently.



Who is the course for?

  • Individuals who’d like to develop their assertiveness skills in the workplace
  • Individuals who want to create more impact in their communication with colleagues and customers
  • Individuals who want to improve their confidence in communicating with others at work


Course content

  • The fundamentals of communication
  • Understanding your own communication style
  • Being assertive
  • Influencing strategies
  • Dealing with difficult people
  • The importance of really listening
  • What does this mean for my organisation? – action planning



  • Up to 12 delegates
  • Great facilities in Dorney, near Windsor – easily accessible from London and Berkshire
  • Lunch, workbooks and recommendations for further reading provided
  • Opportunity to network with peers from a range of organisations


To register for a place on the next workshop – or to enquire about running the course in-house in your organisation - email or call us on 07764 286025 for full details. 



“really enjoyed this course.  It was useful for my development and I found out more about myself”

“excellent course, excellent trainer”

“best course I’ve been on to date”

“very useful and practical – would recommend to others”

“very well structured course.  Brilliant approach from the trainer”

“refreshing approach to course structure, tailored for the audience.  Learnt everything I expected and much more”



Kean Learning and Development – training with personality





Communicating with Impact